Right of withdrawal

Pursuant to art. 5 DL 185/1999, and subsequent additions and modification, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, that does not make the purchase indicating a VAT number on the form order of the website in question), is entitled to terminate the contract of purchase, for any reason, without explanation and without penalty, except as described in paragraph 20.

To exercise this right, the customer must keep the original packaging of the product sold, and send to Scaff System s.r.l. a communication, within ten (10) working days from the date of receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to Scaff System s.r.l. using the contact details on the website www.officinetamborrino.com in the Contact section. It’s allowed to send the letter of withdrawal by telegram or fax to be sent in any case within the period of ten (10) days of receipt of the goods, which must be confirmed by registered letter with acknowledgment of receipt, to be sent out until 48 hours after sending the first communication.

Once we have received notice of withdrawal, Scaff System s.r.l. will inform the customer how to return the goods, which must be received no later than ten (10) days from authorization.

The right of withdrawal is ensured if the following conditions exist:

The law applies to the product purchased in its entirety, it is not possible to exercise the right to withdraw only on a part of the product;

The purchased goods must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories), to limit damage to the original package, we recommend, when possible, to put it in another box;

By law, the shipping costs for the return of goods are to be charged to the Customer;



- The shipment until confirmation of receipt in our warehouse is under the responsibility of the customer;

if the goods are damaged during the transport, Scaff System s.r.l. shall notify the Customer (within 5 working days of receipt of goods in their stores), to enable him to claim promptly against his courier and obtain refund of the value of product (if insured);

in this case, the product will be made available to the Customer for the return, simultaneously canceling the request for withdrawal;

Scaff System s.r.l. is not liable in any way for damage or theft / loss of goods returned by uninsured shipments;

Upon arrival at the warehouse, the product will be inspected for any damages not caused by transport. If the package and / or original packaging are damaged, Scaff System s.r.l. will deduct from the refund a percentage not exceeding 10% of the same, as a contribution to the costs of restoration.


except any repair costs for damage to the original packaging, Scaff System s.r.l. will refund the customer the full amount paid as quickly as possible and in any case within thirty (30) days from the date of receipt of the communication of withdrawal by the consumer.

Refund will be made by transfer procedure on PayPal account, deducted PayPal fees or by bank transfer.

In any case, the customer is responsible for promptly providing useful and necessary informations to get the refund.

The right of withdrawal is lost for lack of the essential integrity of the item (the packaging and / or its contents), in cases in which Scaff System s.r.l. finds:

The lack of external and / or internal packaging;

The absence of integral parts of the product (accessories, manuals, parts, ...);

Damage to the product for reasons different from transportation.

In case of forfeiture of the right of withdrawal, Scaff System s.r.l. will return to sender the product purchased by charging the shipping costs.